Cancellation/Substitution Policy

Note: This policy applies to GEO's 24th Annual Conference on 19-21 April 2023, the GEO Awards on 20 April 2023 and GEO's Executive Compensation Matters event on 18 April 2023.


If you must cancel your registration or booking, we offer a 90% refund of the registration or booking fee until 31 January 2023. Between 1 February and 4 March 2023, we will refund 50% of the original fee for canceled registrations. After 4 March 2023, there will be no refunds.

If you are not able to attend and you must cancel your registration or booking after 4 March 2023, you will have the option of substituting another person from your organization to attend in your place. This person must be, or needs to become, a GEO member to attend the event in your place. In order for someone to attend the event in your place, you must contact us directly with your request.

Sharing of event passes is not permitted. Credit card refunds will be processed within 5 days of the request.


GEO is committed to respecting and protecting your privacy. By registering for this event Registrants agree to the use of information provided in connection with registration to be used in accordance with GEO's Data Privacy Policy. Registrants allow GEO the use of their image, name, job title, company name, company logo, postal address, phone (when needed for technology authentication purposes) and email address. Registrants also consent to the sharing of their information, including company. and postal and email addresses, with event sponsors and exhibitors for purposes such as, but not limited to, pre and post event lists (when applicable), special event invitations, etc. If a registrant does not agree to the sharing of the information described herein with event sponsors, the registrant must notify GEO of their desire to be exempted at the time of registration.

As an attendee, you may voluntarily share personal information with sponsors, exhibitors and other event attendees during your conference experience. In doing so, you are choosing to supply this information of your own volition and GEO accepts no responsibility for this exchange of information.

Event Code of Conduct

GEO is committed to providing a harassment-free event experience for all attendees. We expect attendees to follow our Code of Conduct at all events. Prohibited conduct includes, but is not limited to:

  • harassment based on race, gender, sexual orientation, disability, or any other protected status, as provided by local, state, or federal law;
  • sexual harassment including unwelcome attention, stalking and physical contact;
  • abusive conduct that has the purpose or effect of unreasonably interfering with another person’s ability to enjoy or participate in the event, including social events related to the event;
  • undue interruption of any event, speaker or session; and
  • sharing of event passes.

Attendees and guests must be 21 years or older to attend evening events where alcohol is served.

GEO has a zero-tolerance policy for hostile or harassing conduct. If a person engages in such conduct, appropriate action will be taken, including but not limited to expulsion from the event, restriction from future attendance, and/or withdrawal of GEO membership.​