Agenda At-A-Glance

8:00am

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8:00pm

Registration Open

10:00am

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11:00am

Issuer Advisory Council Meeting

11:00am

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11:15am

Room Transition

11:15am

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12:45pm

Issuer Roundtable and Luncheon

12:45pm

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1:00pm

Room Transition

1:00pm

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1:25pm

Opening Remarks

1:25pm

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2:25pm

Keynote I: Serve Like You Mean It: Four-World Class Principles for Engaging with Your Customers

2:25pm

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2:45pm

Room Transition

2:45pm

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3:45pm

Breakout Series I

3:45pm

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4:15pm

Afternoon Networking Break and Surprise Character Meet and Greet

4:15pm

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5:15pm

Breakout Series II

5:15pm

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6:00pm

Open

6:00pm

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8:00pm

Opening Networking Reception
This event is open to guests of registered attendees for an additional fee, please register your guests (guest fee applies).

8:00pm

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8:30pm

Transportation to Exclusive Universal Orlando Resort™ Event

8:30pm

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11:30pm

An Exclusive Event at Universal Orlando Resort™
This event is open to guests of registered attendees for an additional fee, please register your guests (guest fee applies).

8:00am

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5:00pm

Registration Open

8:00am

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9:00am

Breakfast

8:00am

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9:00am

New Attendee Breakfast

9:00am

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9:15am

Room Transition

9:15am

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9:25am

Welcome Remarks

9:25am

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10:25am

Keynote II—The Future of Work: The Challenges and Opportunities of Emerging Technologies

10:25am

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11:00am

Morning Networking Break

11:00am

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12:00pm

Breakout Series III

12:00pm

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1:00pm

Lunch

1:00pm

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2:00pm

Breakout Series IV

2:00pm

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2:15pm

Room Transition

2:15pm

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3:15pm

Partner Alliance Council Meeting

2:15pm

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3:15pm

Breakout Series V

3:15pm

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4:00pm

Afternoon Networking Break

4:00pm

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5:00pm

Breakout Series VI

6:15pm

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GEO Awards Dinner and Presentations Doors Open

6:30pm

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9:30pm

GEO Awards Dinner and Presentations
This event is open to guests of registered attendees for an additional fee, please register your guests (guest fee applies).

9:30pm

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11:30pm

GEO Awards After Party Celebration

8:30am

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2:15pm

Registration Open

8:30am

—

9:00am

Breakfast

9:00am

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9:30am

Thursday Kickoff

9:30am

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9:45am

Room Transition

9:45am

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10:45am

Breakout Series VII

10:45am

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11:15am

Morning Networking Break

11:15am

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12:15pm

Chapter Coordinators Meeting

11:15am

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12:15pm

Breakout Series VIII

12:15pm

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12:30pm

Room Transition

12:30pm

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1:00pm

Lunch

1:00pm

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2:00pm

Keynote III—The Way We're Working Isn't Working

2:00pm

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2:15pm

Closing and Prize Drawings