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Keynote Addresses

GEO takes pride in partnering with keynote speakers that represent the most influential, forward thinking and astute leaders from business, academia and everyday life to share their stories and ideas and make a difference to your work and personal life and enhance your conference experience.

Tuesday, 24 April 2018
1:25pm — 2:25pm

Keynote I—Serve Like You Mean It: Four World-Class Principles for Engaging with Your Customers

Whether your customers are your company’s employees, members of other internal departments, peers, colleagues or customers outside of your organization, they all deserve the best customer service experience you can provide. And excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer's expectations and putting the right guidelines and service standards in place to exceed them.

Join this engaging keynote and take a page out of Disney's playbook to see how any leader and any organization, in any industry, can develop world-class customer service using the systems and processes they control. Jeff Noel has dedicated his life to dissecting and discerning the heart and soul of Disney’s front line operational success secrets. He translates Disney’s historic success formulas into common-sense strategy and tactics that any organization, any employee, can use. You will learn the principles every organization should put into practice as the foundation of every customer touchpoint that will enable you to exceed your customer’s expectations. Expect to be wowed. Expect to have fun. Expect to be enlightened.

Jeff Noel, 30-Year Disney Veteran, Retired Disney Institute Keynote Speaker; Two-Time Walt Disney Lifetime Achievement Award Recipient; Published Author (US)
Field of Study: Personnel/HR
Level: I, II, III
Wednesday, 25 April 2018
9:25am — 10:25am

Keynote II—The Future of Work: The Challenges and Opportunities of Emerging Technologies

A profusion of technological changes on the horizon are poised to forever change the way we work, live and communicate. Employers are increasingly incorporating digital tools and in turn, redefining work and the modern-day worker. This eye-opening discussion will touch on what the future holds for today’s worker and latest technological advancements you need to know about now!

Attendees will hear from Dr. DuBravac about how voice computing is ushering in a new user interface and changing the way we compute; virtual reality and augmented reality are altering the way we interact and blurring the lines between the physical and digital worlds; new use cases for drones, 3D-printers and wearables are arising daily; self-driving cars, artificial intelligence, robotics and the blockchain are fundamentally changing business processes; and much more! Yet, at the intersection of technological innovation and human work, there are a myriad of complexities developing—cybersecurity and privacy concerns are just some of the challenges all employers and employees must consider as we usher in a new world filled with technological innovations. Don’t miss this engaging and enlightening session for an up-to-the-moment look at the future of work!

Dr. Shawn DuBravac, Futurist and Best-Selling Author, Expert on AI and New Technology (US)
Field of Study: Personnel/HR
Level: I, II, III
Thursday, 26 April 2018
12:30pm — 1:00pm Lunch
1:00pm — 2:00pm Keynote
2:00pm — 2:15pm Closing

Keynote III—The Way We're Working Isn't Working

Get ready to revolutionize the way you work and live and learn how to be healthier, happier, more focused, and more productive than ever before! Join this life-changing keynote to explore groundbreaking insights from neuroscience, physiology, and perennial philosophy to equip you with new tools to address the most pressing human performance challenges of our time. Some of road blocks facing us include an ever-increasing degree of complexity, scarcity of time, and a 24/7 working reality. These factors, and many more, have disrupted our everyday lives—both at the office as well as at home. We will together explore new concepts we can readily apply to seize control and take back our time and the quality of our livelihood!

Energy expert Laurie Coe will take you on a journey of understanding the science behind energy management. She will discuss the importance of the paradigm shift from managing time to managing energy and share insight about the relationship between renewal and performance. You will have an opportunity to complete your own Energy Audit™ and gain an understanding of how effectively you are managing your energy and explore Energy Rituals™ to help you make long-lasting changes to maximize your performance! This is a keynote you cannot afford to miss!

Laurie Coe, The Energy Project; Organizational Consultant, Expert Facilitator, Team Builder, Executive Coach (US)
Field of Study: Personal Development
Level: I, II, III

Keynote Speakers

GEO's 19th Annual Conference  |  Keynote Speaker Jeff Noel

Jeff Noel
30-Year Disney veteran, Retired Disney Institute Keynote Speaker; Two-Time Walt Disney Lifetime Achievement Award Recipient; Published Author

Jeff Noel is a 30-year Disney leadership veteran, two-time Disney Lifetime Achievement Award recipient, published author, and highly-sought business advisor who has successfully helped thousands of organizations achieve what they thought was impossible: solving their “unsolvables” by using their untapped resources to create a foundational and cultural blueprint that drives customer loyalty and sales through a happier, more committed workforce.

View Jeff's Full Bio

GEO's 19th Annual Conference  |  Keynote Speaker Dr. Shawn DuBravac

Dr. Shawn DuBravac
Futurist and Best-Selling Author, Expert on AI and New Technology

Dr. Shawn DuBravac is a futurist, best-selling author, and the former chief economist of the Consumer Technology Association (CTA). DuBravac is a widely-recognized technological authority who has been published extensively on the topics of finance, economics, and technology, drawing on emerging trends to forecast major shake-ups across industries. His keen insights regarding the economic drivers of the global consumer electronics industry have made him a highly sought-after speaker and commentator. His analysis has appeared in the Wall Street Journal, the New York Times, the Financial Times, the Los Angeles Times, Barron’s and on CNN, MSNBC and other media outlets.

View Shawn's Full Bio

GEO's 19th Annual Conference  |  Keynote Speaker Laurie Coe

Laurie Coe
The Energy Project; Organizational Consultant, Expert Facilitator, Team Builder, Executive Coach

Laurie Coe is a Managing Director, Organizational Consulting at The Energy Project. She has broad and deep experience in facilitation, team building, executive coaching, and leadership development.

At The Energy Project, Laurie’s work includes coaching, keynote presentations, and facilitation at companies such as Apple, Albemarle, Fidelity, Genentech, Google, Facebook, Box, EY, Kaiser Permanente, Microsoft, Pfizer, and Roche. Additionally, Laurie works with client organizations to assist in their organizational transformation.

View Laurie's Full Bio