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4d. Improving and Modernizing Processes at Imperial Tobacco
We all know there are times when improvements and efficiencies must get side lined in place of simply following existing processes. But when budgetary or organizational pressures cause important changes to be sidelined for longer term, these choices can significantly compromise your participants’ experiences. In this case-study session, we will tell the story of how one company has worked to improve and modernize their processes. See why having clear goals, determination and adaptability can deliver significant time savings, improved compliance and improvements in the overall participant experience.
Colin Buchanan, Computershare (DE)
Trevor Williams, Imperial Tobacco Group (UK)
CPE Credit: 1.0
Field of Study: Personnel/HR
Level: I, II, III